Hayes’ Company & Brake System

Questions & Answers

Your Frequently Asked Questions

Your Frequently Asked Questions


About Hayes

Where is Hayes Performance Systems located?

Hayes Performance Systems is headquartered in Mequon, Wisconsin, with another stateside location in Utah and global locations in Taiwan, China, and Germany.

Where are your products manufactured?

We proudly manufacture our brake systems for powersports, heavy equipment, and military in the USA at our global headquarters in Mequon, Wisconsin, with reliable components from domestic and international partners.

What’s it like working with Hayes?

Each of our customer relationships is unique. We approach everything with a collaborative mindset and believe the best outcomes result when working together with customers to develop products that fit their needs.

What industry certifications does Hayes have?

Products for the powersports, government, and heavy equipment markets are manufactured in a plant with quality/environmental management systems certified as conforming with ISO 9001:2015.

How long will it take before I see designs?

The design process will vary based on the size and scope of your project. If you’d like to know more about the design process and anticipated timelines, please get in touch with our sales team at (888) 543-4803.

How do you handle custom orders or applications?

Being a mid-size manufacturer, we’re agile and can cater to specific designs customers require. Have a custom order inquiry? Contact us at (888) 543-4803.

About Hayes Products

How can I get a Hayes brake product replaced or repaired?

For Hayes brake replacements or repairs, you can contact the dealer that services the vehicle, or visit HayesPowersports.com for replacement parts.

Do you sell direct, or do I have to purchase through a distributor?

Potential OEM customer: Please contact our sales team at (888) 543-4803, and we’ll discuss your application and determine the best method for us to support your business.

Powersports user/rider: Please visit our direct-to-consumer website, HayesPowersports.com.

Heavy equipment dealer, distributor, or end user: Please contact one of the following Hayes distributors:

For all bicycle inquiries: Please contact us at (888) 686-3472.

Where can I find part model information about your products?

Current models are shown on our website on these pages:
General Utility
Heavy Equipment
Turf Care

If you’re calling Hayes customer service, please be prepared to provide the following information from your existing master cylinder or caliper:

  • Original vehicle year/make/model
  • Hayes product model type
  • Brake rotor thickness
  • Brake pad type on brake pad backing plate (ex: T### or Type ###)

How do I contact you if my question isn’t answered here?

If you’d like to speak to someone on our sales and engineering team, please contact us at (262) 242-4300 or send us a message on our contact page.